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9.3.7 Invoice Adjustments


Once an invoice is locked, changes are made through an adjustment.

Credit adjustments are a special type of invoice adjustments. Additional information on credit is
available from 9.3.8 Managing Credit.

Also note that an adjustment is not required for an overpayment. Please see 9.4.3 Recording an Overpayment for instructions.


Locate an invoice, click the arrow  under the Actions column and then choose Adjust.

  •  1. From the Patient Dashboard, click the Financials in the menu bar.
  • 2. From the Actions column in the Invoice Management tab, click the arrow and then click to choose Adjust.

  • 3. Click to choose an invoice to adjust and then click Continue – Select Type of Adjustment.

Select an Adjustment Group Type and Add Adjustment.


  • 1. Click to Select an Adjustment Group Type and then click an adjustment from the list.
  • 2. Click Add Adjustment.


Edit adjustments.


  • 1. Adjustments are listed with a specific Code and some will be highlighted in green and the New Invoice Total will be displayed in the Step 2 dialog box. To delete part of an adjustment, click the item and then click Delete Line Item.
  • 2. To edit the value of an adjustment, click below the Fee column and type the new value, using a negative sign (-) to indicate a refund.


Please note, by selecting the Lock All Adjustments on Saving of Adjustment check box, all adjustments made will be locked. 

Save and lock adjustments.


  • 1. Click Continue – Generate Adjustment Invoice(s).
  • 2. To end, click Close Window.
  • 3. To lock the new invoice adjustments, click Lock Adjustments in the Invoice Management tab. Please note that an adjustment will lock automatically when a payment is made towards the invoice and at the end of the day.