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Thank you for using ICE Health Systems. If you require additional assistance, please contact your ICE Health Systems representative using one of the methods indicated on the right side menu.

1.1 Technical Support Documents & Videos

 

To get the most out of ICE Health Systems, please consult the technical support documents and videos listed below.

 

Disabling File Caching in your Internet Browser:

 

ICE Health Systems recommends that you disable any type of file caching in your internet browser, to avoid issues with storing older versions of documents and images.

“Caching” is when your browser saves information obtained from websites (such as images or documents) to help increase page load times. However, this feature may cause issues with an extensive online system like ICE Health Systems, where files are constantly being updated and changed.

Disabling the caching feature varies from browser to browser. The PDF below explains the steps that are needed to disable caching, using today’s most popular browsers. Click the link to open the document.

ICE Health Systems – Optimal Browser Settings

 

 

Setting up Tabs in your Internet Browser:

 

Desktops can easily get cluttered with a lot of open browser windows, especially when using several of ICE Health Systems’ modules at one time. The following PDF describes how to set the default settings for your browser so that links open up a new tab rather than another new window. Click the link to open the document.

ICE Health Systems – Browser Settings-Tabs

 


 

Using Digital Signature Pads with ICE Health Systems:

 

The PDF below is a tutorial on configuring Adobe Reader/Acrobat Pro for use with ICE Health Systems and Topaz Systems Inc. Digital Signature Pads. Click the link to open the document.

ICE Health Systems – Topaz Systems Digital Signature Pads

 

The PDF below is a tutorial on configuring Adobe Reader/Acrobat Pro for use with ICE Health Systems and ePad Digital Signature Pads. Click the link to open the document.

ICE Health Systems – ePad Digital Signature Pads

 


 

How to sign PDF forms in ICE under Mac OSX:

 

 


Fixing the Flash Player Bug with Google Chrome:

 

There have been issues identified when using the latest version of Google Chrome with ICE Health Systems; This is due to a “sandboxed” version of the Adobe Flash Player which comes enabled by default with Google Chrome, and can result in numerous issues when using ICE Health Systems and many other flash-based platforms. This also causes issues with Adobe AIR applications (such as the ICE Letters Editor) from functioning correctly.

You may be subject to this issue within Google Chrome if experiencing any of the following problems:

■ The patient search toolbar within ICE is unresponsive when selecting a patient from the drop down list.

■ The ICE Letters Editor or Adobe Air fails to install properly and returns a download error.

 

Following the steps below to disable the “pepflashplayer.dll” plugin within Google Chrome to resolve this issue:

1. Enter “chrome://plugins” in Chrome’s address bar (without the quotes).

2. The list of plugins will be shown. Click the “Details” link on the right hand side of the page to expand the list of installed plugins.

3. Among the Flash plugins, find the one that ends with “\pepflashplayer.dll ” (or the one which type is “PPAPI”). Click “Disable” under it.

4. If no Flash plugins are enabled, enable all Flash plugins except the “pepflashplayer.dll” one. Chrome includes “gcswf32.dll” (type “NPAPI”)” by default as well. As long as this one is enabled, the issue should be resolved.

If there are no other Flash plugins listed except the “pepflashplayer.dll” one, please download Flash from Adobe website and install it onto your machine and repeat these steps.

5. After disabling the PepperFlash plugin, please reload ICE and test if the issue has been resolved.

Please note: Google Chrome seems to re-enable the “pepflashplayer.dll” plugin after every program update, so it will be necessary to repeat these steps again if the issue returns. A short term solution would be to use an alternate browser, such as Mozilla Firefox, until Google themselves have address the issue with this “pepflashplayer.dll” plugin.